Resolve tickets faster with source-backed answers.
Equip support agents with instant, citation-backed responses pulled from product docs, policies, and escalation playbooks — so every customer gets the right answer the first time.
Sample documents
The kind of source material BereaOne indexes for Customer Support teams.
- Refund & Return Policy
- Tier 2 Escalation Playbook
- Product Knowledge Base
- Tone & Voice Guidelines
Sample questions
Real questions teams ask Rea every day.
- “What's the escalation path for a billing dispute over $250?”
- “How do I process a refund for a subscription canceled mid-cycle?”
- “What are the SLAs for premium customers?”
Try a live answer
See how Rea responds to a customer support question.
Rea
BereaOne Knowledge Assistant
Why Customer Support teams choose BereaOne
Cut average handle time by surfacing answers in seconds
Consistent responses across every agent and channel
Onboard new agents in days, not weeks
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